Shipping Policy
This policy explains how we ship, how tracking works, and who pays what. Questions about a specific order: support@warehousenine.com.
We currently ship to addresses in the United States, including all 50 states. We do not ship to PO boxes for larger items; if that affects your order we will contact you before shipping.
2. PROCESSING
Orders are prepared and handed to the carrier as quickly as possible. You will receive a tracking number by email the moment your order ships. Orders placed on weekends or U.S. holidays start processing on the next business day.
3. DELIVERY TIME
Our finds come from different partner warehouses, so transit time varies by item. Every order ships with door-to-door tracking, and you can follow it the whole way. Delivery windows, when shown on a product page, are estimates, not guarantees. Some items ship from partner warehouses outside the United States, and shipping can take longer than you may be used to with domestic retailers - if a delivery date matters to you, email us before ordering and we will tell you honestly what to expect. Carrier delays, weather and customs inspections are outside our control.
4. SHIPPING COST
Shipping is free on every order to the United States - no minimum order. There are no surprise charges added at checkout or afterwards.
5. IMPORT DUTIES AND TAXES
You will never be asked to pay import duties or customs charges to receive a parcel from us. If an item ships from outside the United States and any import charge is applied, that charge is ours, not yours. If a carrier ever asks you for such a payment, do not pay it. Contact us first and we will resolve it or refund you in full.
6. TRACKING
You receive a tracking number by email as soon as the parcel leaves the warehouse. Tracking can take 24 to 72 hours to show its first update; that gap is normal and does not mean the parcel is lost.
7. SPLIT SHIPMENTS
If you order several items, they may arrive in separate parcels on different days, at no extra cost to you. Each parcel has its own tracking number.
8. IF SOMETHING GOES WRONG
If tracking has not moved for 10 business days, write to us. We will resend the order or refund it in full, at your choice. If a parcel arrives damaged, send us a photo and we will replace it without asking you to ship anything back.
9. ADDRESS ACCURACY
Please check your shipping address at checkout. We can still correct it while the order has not shipped; after that, a wrong address means the parcel comes back to us and the Return and Refund Policy applies.
Last updated: August 17, 2026.