Question 1

Is this store legit?

Accepted Answer

Fair question — we're new, and the prices look suspicious. Here's the deal: we buy factory-direct and skip the retail markup, so you pay the warehouse price. Every order has a 30-day money-back guarantee, and checkout runs on Stripe — the same processor behind millions of U.S. businesses. If anything goes wrong, your card's buyer protection has your back. So do we.

Question 2

When will my order arrive?

Accepted Answer

Every order ships free with tracking. Because our finds come from different partner warehouses, transit time varies by item — you'll get a tracking number by email as soon as your order ships, and you can follow it door to door. If tracking ever goes quiet, email us and a human will chase it.

Question 3

What if I don't like what I ordered?

Accepted Answer

Email us within 30 days of delivery and we'll refund you in full. No forms, no restocking fee, no interrogation.

Question 4

Why are your prices this low — what's the catch?

Accepted Answer

No catch, just no middlemen. We buy factory-direct, skip the showroom and the brand-name markup, and sell at the warehouse price. The trade-off: a small catalog, and shipping can take longer than Prime. That's the whole business model.

Question 5

What if my order arrives damaged?

Accepted Answer

Photo + email within 48 hours = replacement or full refund, your choice. You never pay return shipping on damaged or wrong items.

Question 6

How do I track my order?

Accepted Answer

You'll get a tracking number by email as soon as your order ships. The link works door to door. If tracking goes quiet for more than a few days, email us — a human will chase it.

Question 7

Can I change or cancel my order?

Accepted Answer

Email us as fast as you can. If it hasn't shipped yet, we'll change or cancel it, no questions. If it has, the 30-day guarantee has you covered anyway.

Question 8

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, Apple Pay and Google Pay — processed by Stripe. Your card details never touch our servers.

Question 9

Do you restock The Nine?

Accepted Answer

The Nine rotates monthly — some finds stay in the catalog, some don't. If something you wanted is gone, email us and we'll tell you honestly whether it's coming back.

FREQUENTLY ASKED QUESTIONS