Return & Refund Policy
Every order from Warehouse Nine is covered by a 30-day money-back guarantee. This policy explains how it works and how you get your money back. To start any return, write to support@warehousenine.com with your order number.
1. THE 30-DAY GUARANTEE
You may return any item within 30 days of the delivery date for a full refund - for any reason. You can open the box and try the item; we only ask that you send it back complete and undamaged. There are no forms to fill in and no restocking fees.
2. HOW TO START A RETURN
Email support@warehousenine.com with your order number and a short description of the reason. We answer within one business day with the return address and instructions. Please do not ship anything back before you receive those instructions, because parcels sent to the wrong address cannot be traced or refunded.
3. WHO PAYS THE RETURN SHIPPING
If the item arrived damaged, defective, or is not the item you ordered, WE pay the return shipping, or we simply send a replacement without asking for the item back. Send us a photo and we will resolve it. If you changed your mind, the return shipping is paid by you.
4. REFUNDS
Once the return is approved we issue the refund to the original payment method within 5 business days. Your bank or card issuer normally takes another 5 to 10 business days to show it on your statement. We refund the full price of the item.
5. ORDER CANCELLATION
You can cancel an order at no cost while it has not yet shipped. Write to us as soon as possible. Once the parcel is with the carrier, the cancellation becomes a return and the rules above apply.
6. ITEMS THAT CANNOT BE RETURNED
For hygiene reasons, personal care items that have been opened or used cannot be returned unless they are defective. Custom or personalized items cannot be returned.
7. WRONG ADDRESS OR UNCLAIMED PARCELS
If a parcel comes back to us because the address was incomplete or nobody claimed it, we refund the item price minus the shipping cost we actually paid. Please check your address carefully at checkout.
8. LATE OR MISSING DELIVERIES
If your tracking has not moved for 10 business days, contact us. We will either resend the order or refund it in full. You do not have to wait indefinitely.
9. YOUR LEGAL RIGHTS
Nothing in this policy limits the rights that consumer law gives you where you live.
Last updated: August 17, 2026.